In my quest for world domination, I am learning a lot more about people than I would have ever thought possible.
My original group of wonder-women total six (including yours truly), and while I initially thought we were diverse? I am finding my newest group of super-heroes (in training) have really outdone the first group.
This new group consists of 18 (?) people in all different shapes, sizes and temperaments. There are quiet ones, outspoken ones, purely professional ones, the predominantly-male-who-don’t-get-involved-in-the-departmental-drama ones, the leaders, and the followers. There are a handful that are so reliable that you can set your clock by them and the handful that aren’t.
The one item of business that I can find that they all have in common, however, is that they are tired of their department not getting the respect that it deserves…errr…desires. They have valid complaints, and on the one hand I totally understand and want them all to be taken more seriously. On the other hand, I can see where some improvements could (and should) be made on their parts. I don’t see how they will get professional credibility if they don’t make an effort to improve how they might (and have been) perceived by our customers.
Getting patients from point A to point B is what I would consider a “mission critical” endeavor, as it keeps the nurses on the floors where they are needed. Sometimes I think that this little detail gets swept up under the rug.
What is really funny to me is that while this group seems to be working against each other, they all basically want the same thing – and that is respect, pride in their department, and a cohesive team, even though nobody will speak up in a group meeting and say that. I’ve had a lot of one-on-ones with them and they verbalize it differently, but it seems to be what the vast majority of them want.
My two most important goals right now are to join a patient transport organization (because the resources and continuing education opportunities are terrific) and to get everyone’s attitudes adjusted so that there are fewer hurt feelings and more willingness to listen to others’ opinions.
I am currently looking for team building exercises disguised as games, and keep stumbling over the same ones over and over. If anyone out there knows of some good ones, please let me know. One of my personal favorites is “Two Truths & a Lie,” which is self-explanatory.
I spoke with two employees at great length today who seemed to have been on opposite ends of the spectrum, and it turns out that they both want what is best for the department, and both want the same things as far as what needs to be repaired. o.O That was an eye-opener to me.
I understand that it’s going to be more difficult to get 18 people to willingly experience “group-think” (or whatever you want to call it) than it is to get six people on the same sheet of music, but I believe that it can be done. I look at our Radiology department, and see that there can be a whole bunch of personality types working under the same roof and STILL come off as friendly, professional and caring. It shouldn’t be THAT hard for 18 people to work together, especially if they all want the same thing.
So while I have spent the last two days at work running around like a chicken with her head cut off, neglecting my original department because so much is broken with the new group that it’s required a lot of attention, I have been assigning tasks to my Service Center team, and you know they are getting it done. I can zing through the office, dropping off assignments at the desks and know that I don’t have to think about them again. That is the object of the game with my new department.
I don’t want them to feel like cast-offs or misfits anymore, but valuable members of a team. I know it is going to take time, and I think that those of you who have read my blog for any length of time know that patience is not my strong suit. Unrealistically, I want this group fixed yesterday. (Kind of like I really need my ankle to be 100% yesterday.) Realistically, I am hoping for within a year…
So here’s to patience, teamwork, and low-drama! (Raising my wine glass.) We can eat more brains as a team than we can on our own.
What has been your biggest professional challenge to date? How did you jump the hurdle?
Until Next Time…